Rogers Video can blow me.
I bought a used DVD from Rogers Video. Upon arriving home, there was no DVD in the case. I stuffed the receipt and the plastic wrapping back in the case and resolved to take it back when I had time.

Well, I just had time.



The three 17 year old boys with their boy-bead necklaces standing behind the counter glanced up half-heartedly when I entered and one of them rolled his eyes and sauntered over to the counter when I plopped the case down.

"I just bought this a few days ago... and there's no DVD in the case."

He picks up the case, observes the lack of DVD, then stares at me for a few seconds until it becomes awkward.

"So... can I get a new movie, or what?"

He blinks, "Uhh.. we don't do exchanges on missing movies." he emphasizes the word "missing" in such a way that you can practically see the speech bubble above his head with the bolded quotations around the word. "Missing."

"Er. Okay. Can I get my money back?"

He blinks again, "Yeah, we don't do that."

"What? So I can't get my money back or a new movie?" A few more minutes of accusatory stares like this and even I was going to think that I stole the DVD.

His look has become downright belligerent and he adds matter-of-factly, "No. Because we check all the cases before we put them out."

"Oh yeah? Well you missed one." I snarled back.

My friend Brent feels this is a good time to pipe in, "This is god punishing you for buying the movie 'Head Over Heels,' Jess."

I swear to God, people. I UNDERSTAND that I'm 20 years old and as a result, society is predisposed to assuming that I'm a juvenile deliquent, but in a case such as this, they better give me the benefit of the fucking doubt. I'm a materialistic whore, folks. I buy used DVDs because I want the pretty DVD, the case AND the coverart. If I didn't care about that shit, I'd just rent the DVD and burn it!